1. Information We Collect

We collect the following information when you use our service or submit documents:

• Name

• Email address

• Phone number (if provided)

• Insurance valuation documents

• Settlement offers or letters

• Optional photos or repair records

• Payment information (processed securely by Wix Payments)

We do not collect Social Security numbers, bank account information, or any unnecessary personal data.

2. How Your Information Is Used

Your information is used only for the purpose of performing your Initial Total-Loss Review and communicating with you about your case.

Specifically, your information may be used to:

• Review your valuation documents

• Determine whether your claim may be undervalued

• Contact you with the results

• Provide instructions for next steps

• Process payment for the Service

• Maintain transaction records for business purposes

We do not use your information for marketing without your permission.

3. How Your Information Is Protected

All documents and personal information are stored securely through Wix’s encrypted platform.
We take reasonable steps to protect your data from unauthorized access, misuse, or disclosure.

However, no internet-based platform is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not share, sell, rent, or distribute your information to any third party.

We may share information only in the following limited situations:

• If required by law, court order, or legal process

• If necessary to prevent fraud or unauthorized activity

• With payment processors (Wix Payments) to complete your transaction

We never share your documents with insurance companies, GAP providers, or any outside entities.

5. Document Storage & Retention

Your documents may be stored securely for internal recordkeeping and proof of service.
You may request deletion of your documents at any time by emailing:

info@totallossvalueexpert.com

6. Third-Party Services

This site is hosted and powered by Wix.
Wix may collect anonymized data such as website analytics, device information, and cookie data for performance and security purposes.

Your payment information is handled exclusively through Wix Payments, which uses industry-standard encryption.

We do not store or see your full credit card number.

7. Cookies & Tracking Technologies

Wix may automatically collect technical information using cookies, including:

• IP address

• Browser type

• Operating system

• Pages visited

• Session duration

This information is used to improve website performance and user experience.

You may disable cookies through your browser settings.

8. Your Rights

You may request:

• Access to the personal data we have on file

• Correction of inaccurate information

• Deletion of your documents

• Removal from any email lists

• Clarification of how your data is used

To make a request, email:
info@totallossvalueexpert.com

9. Children’s Privacy

This service is not intended for anyone under the age of 18.
We do not knowingly collect information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
The updated version will always be posted on this page.
Continued use of the site constitutes acceptance of any changes.

11. Contact Information

If you have questions about this Privacy Policy or your data:

Email: info@totallossvalueexpert.com